Frequently Asked Questions

About System/Internet issue

What should I do if I can't login?: - Please make sure you have register completely (click the verification link via sms).

- Please make sure the mobile number or email address, and password that you filled in are correct and same as what you have registered.

- Password is capital sensitive, please check your CapsLock key and make sure you key in the correct characters.

- Click on "Forgot password" to reset new password and try to login again with the new password.

- If the issue still exists, please contact us via inquiry page.

What should I do if I can't load the page?: - Please make sure your device is conected to internet

- Please try again later as server maybe busy sometime

- Please make sure the website URL is correct

- If the issue still exists, please contact us via inquiry page

Have your problem been solved?

If the problem still persists, please contact us using the link below.

We will respond to inquiries within the following times.
Weekdays 10:00 ~ 18:00 (Weekend and public holidays are closed) Please note that we may take some time to answer your question.